RETURNS & REFUNDS
Items may be returned by mail to the return address listed below.
Customers may return any unused, unworn items, with tags attached within 30 days of delivery date or in-store purchase date.
– Unless the item is final sale, any items purchased from shop.com that are unused and unworn with tags attached may be returned within 30 days of the received
– If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact [email protected].
RETURN PROCESS: To return items, please ensure your return is within the policy period and meets ALL return requirements.
HOW TO RETURN AT NAME SHOP
– Send us an email noticing your return request and your merchandise conditions including images would be better.
– We will send you back a FREE RETURN LABEL which will help you send us back purchase without any return shipping fee.
Please package and ship the items to the return address below. Return Address
Returns Department
No 56 Lao Dong, Nha Nam, Tan Yen, Bac Giang Province, Vietnam
After the return is accepted, the customer will receive notifications updating the status of the return. Combining your shipping time, inspection time, and your bank’s credit processing or your PayPal account processing time it could take 3-8 business days to have your refund issued and for your account to be accredited.
We inspect all returned items and reserve the right to deny a return based on the condition.
THANK YOU AND WE WISH YOU HAVE HAD A GREAT EXPERIENCE SHOPPING WITH US !
CONTACT US
Address: No 56 Lao Dong, Nha Nam, Tan Yen, Bac Giang Province, Vietnam
Phone: 0325 607 840
Email: [email protected]